Terms & Conditions
Changes and Cancellations Policy
Non-Refundable Reservations
At Frost Villas, we offer curated and private villa experiences tailored for relaxation, comfort, and convenience. Due to the nature of our services and the demand for our villas, all bookings made through our official website are non-refundable. We kindly ask that you confirm your travel plans before completing your reservation, as we are unable to offer refunds once a booking is finalized.
Requesting Changes
We understand that travel plans may change unexpectedly. While changes to confirmed bookings are not guaranteed, our team is happy to assist where possible. If you need to request a change to your reservation, please reach out to us at info@frostvillas.com. Requests will be reviewed on a case-by-case basis and are subject to availability and potential additional fees.
Cancellation Due to Technical Error or Unforeseen Circumstances
In rare situations where a booking must be canceled due to system errors, technical issues, or unexpected events beyond our control, a full refund will be issued for the affected reservation. Such cancellations will be final and non-negotiable. While we understand the inconvenience this may cause, we will do our best to assist you in finding suitable alternative arrangements. By booking with Frost Villas, guests acknowledge and accept this policy, and agree not to pursue legal claims against the company in such circumstances.
Contacting Our Team
For any booking inquiries, changes, or assistance, our team is here to support you. Feel free to contact us at info@frostvillas.com. We are committed to ensuring your stay is smooth and enjoyable from the moment you book to the day you check out.
Security and Safety Acknowledgment
Adherence to Rules and Villa Guidelines
The safety and comfort of our guests are a top priority at Frost Villas. Each of our villas is designed for private, peaceful experiences, and guests are expected to follow all on-site house rules and safety guidelines provided during check-in. These rules are in place to ensure the safety of all guests and staff, as well as the upkeep of the villas.
Acknowledgment of Risks and Waiver of Liability
By staying at Frost Villas, guests acknowledge that there may be inherent risks associated with private villa environments, such as slippery surfaces around the pool, stairways, or tropical weather conditions. Guests agree to take personal responsibility for their safety and waive any liability against Frost Villas for incidents that may arise from the nature of the property. We take every measure to ensure safety, but guests are expected to act responsibly at all times.
In Case of Emergency
Should an emergency or accident occur during your stay, please inform our team immediately. Our staff is trained to respond swiftly and will take appropriate action to ensure your well-being.
We thank you for choosing Frost Villas for your Bali getaway. Your understanding, cooperation, and respect for our terms and safety practices help us continue to deliver exceptional service and memorable stays.
Nestled in Seminyak and Kuta, our 2 and 3-bedroom villas are perfect for couples, families, or small groups seeking a Bali escape.